Privacy Policy
Personal Information We Collect
Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. This includes:
- Identity Data, such as your name and title. We may also collect your birth date or gender, but only when you choose to provide us with that information, such as in a product review or your account settings.
- Contact Information, such as your mailing address, billing address, email address, and telephone number(s).
- Payment Information, such as credit card, debit card, and other financial payment information.
- Account Profile Information, such as your username or similar identifier, account password, purchase/order history, and your interests provided when signing up for your account.
- Correspondence Information, including anything you may provide to us in your communications with us, for example your intended or actual use of our products, questions about our products, as well as records of your communications with us.
- Health Information, specifically any adverse reaction you might have to one of our dietary supplement products and relevant health information that you choose to share with us. Visitors from the EU should click here to learn more about how and why we collect this information.
- Technical Information, such as your internet protocol (“IP”) address; your web browser software and version; if you arrived at the Services through a link from another website, information about the page you came from; your mobile device identifier and other information about devices you use to access the Services. For more information about how and when we collect this information and what we do with it, please see our Cookies and Tracking Policy.
- Online Activity Information, such as information about your activity while using the Services, including information we may gather through the use of cookies, web beacons and other similar tools that tell us which pages you choose to view, and queries you make using our “search” function. For more information about how and when we collect this information and what we do with it, please see our Cookies and Tracking Policy.
- Marketing and Communications Information, such as your preferences in receiving marketing, promotions and sales offers from us, and photographs containing images of you where you choose to provide us with them as part of a sweepstakes or contest.
Information Collected from Individuals Outside the United States
Our Services are U.S. based and therefore, if you are using the Services from outside the United States, including the European Union or European Economic Area, and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States. This is done either to ensure we are able to provide our services to you, or where not necessary for the provision of our services (such as in the case of providing you with marketing communications), it is done only with your consent. Please note, however, that the data protection laws in the United States may not be as comprehensive as those in your country of residence. We are, however, unable to provide our services without handling your personal information in the United States.
Individuals located in the European Union should click here to find out more about their rights in relation to their personal data that we handle.
How We Collect Information About You and Sources of Personal Information
We collect information from you and about you in different ways.
- Direct Interactions. We collect most of the personal information about you we use from you directly. For example, you may give us a variety of your Identity Data, Contact Information, Payment Information, Account Profile Information, Health Information, Correspondence Information, and Marketing and Communications Data when you:
- Create an account on one of our websites;
- Purchase products from our website or by phone;
- Contact us with questions or provide feedback about our products;
- Subscribe to our mailing lists or otherwise agree to receive marketing communications from us; and
- Enter competitions, promotions or surveys we run from time to time.
- Automated technologies and interactions. As you interact with our websites, we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, web beacons, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Please see our Cookies and Tracking Policy for further details.
- Third parties or publically available sources. We may also collect information about you from third parties and commercially available sources, including from social media providers, data aggregators, and public databases. Please note that we may combine the various types of information we collect about you and use it as described in this Privacy Policy. Visitors from the EU may click here to learn more about how we handle this information in compliance with EU data protection laws.
How We Use Your Information
We use your personal information for the following business purposes:
- Contact Us. We use personal information such as your Contact Information to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the “Contact Us” feature.
- Shopping. If you purchase products from us, we use personal information, such as your Identity Data, Payment Information, and Contact Information to process your purchase, confirm your order, and deliver the items to you. We also use cookies which are necessary for completing the online check-out process. For further information on our use of cookies, please see our Cookies and Tracking Policy.
- Administration. We use personal information to perform business analyses or for other purposes to improve the quality of our business, our Services, and the products we offer. We may also use personal information about you to administer our Services, including to investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations.
- Fraud and Crime Prevention and Detection. We use your personal information, such as your Identity Information, Contact Information, and Technical Information, to help prevent and detect fraud and other crimes that might be committed using or against our Services. We do this to both protect our legitimate interests in protecting our business assets and comply with our legal obligations.
- IT Security and Website Operation. We use your personal information, such as your Technical Information, to help us protect our legitimate interests in troubleshooting, testing, maintaining, and protecting our IT systems, including this website.
- Compliance with Legal and Regulatory Obligations. We use your personal information to comply with our legal and regulatory obligations, which arise from time to time. For instance, we may use your Contact Information to alert you if a product is recalled. We may also collect your Health Information to maintain records of adverse reactions to our dietary supplement products when you choose to provide this to us.
Also, we may use your personal information for the following commercial and marketing purposes:
- Email Newsletters and Promotions. We use personal information about you, including your Contact Information, to send you our newsletters, information about our loyalty program, exclusive offers and promotions, and product news through email, where you have agreed to receive such communications. We also may use personal information about you to administer our promotions and our loyalty rewards program. Visitors from the EU may click here to learn more about how we use your personal information to tailor offers and promotions in compliance with EU data protection laws.
- Surveys, Sweepstakes, and Message Boards. We use personal information about you, including your Identity Data and Contact Information, to enable you to participate in features such as surveys, polls, sweepstakes, and message boards, where you have agreed to this. We may sometimes use a third party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using your personally information for any other purpose.
Lastly, we may use information you provide to us for the following additional purposes:
- Feedback. We use information you provide to us regarding our products and services, to provide product feedback to our customers in aggregated form through the Services.
- Other Uses of Information. In addition, we may use your personal information as otherwise described to you at the time of collection with your consent.
Public Forums
Our Services offer publicly accessible blogs, community forums or reviews. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Information We Share
Internal Third Parties. We are affiliated with a number of other health and wellness brands, including but not limited to American Health®, Balance®, Body Fortress®, Ester-C®, Everclen™, Nature’s Origin®, Met-Rx®, Nature’s Bounty®, Pure Protein®, Solgar®, Sundown® Naturals, Sundown® Naturals Kids, Good ‘N Natural®, Home Health™, Natural Wealth®, Flex-A-Min®, Osteo-Bi-Flex®, The Best Bar Ever®, Sisu®, and Dr.Organic®, all under The Nature’s Bounty Co. umbrella. Our affiliates may share your personal information among themselves for legal purposes as well as to send you promotions, sales and offers, and newsletters that you have indicated interest in. Visitors from the EU may click here to learn more about how we handle personal information in compliance with EU data protection laws.
External Third Parties.
We will disclose your personal information for the following limited business purposes:
- Service Providers. We may share your personal information with service providers that perform certain functions or services on our behalf in order to fulfill the services you request from us. These include third parties which host our websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of our websites. We do not authorize service providers to use or disclose the information, except as necessary to perform services on our behalf.
- Analytics. We may allow third parties to collect information in order to provide us with analytics. For instance, the Services use analytics tools provided by Google to help us understand how people use the Services. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/.
- Protect Our Services and Users. We may disclose your personal information to governmental authorities if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of our Terms of Use or other contracts.
- Legal Process. We may disclose your personal information to the extent necessary to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, in order to comply with our other legal and regulatory obligations.
We also will share your information in the following additional circumstances:
- Transactions. It may sometimes be necessary for the advancement of our legitimate commercial interests to share your personal information with our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. When we do this, we will always take measures to ensure the ongoing protection of your personal information.
- Other Circumstances. We may also use your personal information in other circumstances, but we will also explain them to you at the point of collection and, where necessary, get your agreement.
We Provide You Choices
You can subscribe to receive marketing offers or solicitations from us through email by clicking here or emailing [email protected]. If you prefer not to receive marketing emails from us, please click here or contact us at [email protected]. Please note that these requests may take up to 10 days to be effective.
Please note that your request not to receive unsolicited commercial emails from us will not apply to messages that you request or that are not of a marketing nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving unsolicited commercial messages.
If you have established a user account in connection with one of our Services, you may be able to review and request changes to some information that the Company maintains about you through your account settings or by contacting us at [email protected]. We will respond to your request for access within 30 days. Upon request we will provide you with information about whether we hold any of your personal information.
Visitors from the EU may refer here for further information about your specific rights in relation to the personal information we hold about you.
Data Retention
We will only retain your personal information for as long as necessary (generally 7 years) to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes, and enforce our agreements.
If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. Visitors from the EU may click here to find out more about data retention and the specific rights you have in relation to your personal information we use.
Information for California Residents
Your Rights. If you are a California resident, you can take advantage of the following rights:
- You may request, up to two times each year, that we disclose to you the categories and specific pieces of personal information that we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we disclosed for a business purpose, any categories of personal information that we sold about you, the categories of third parties with whom we have shared your personal information, and the business or commercial purpose for selling your personal information, if applicable.
- You may request that we delete any personal information that we have collected from you.
- You may request, up to one time each year, information about our sharing of personal information about you with third parties for the third parties’ direct marketing purposes. In this regard, our policy is that we will not share personal information about you with third parties for their direct marketing purposes if you instruct us not to do so.
- Your authorized agent may submit a request on your behalf, after submission of proof of authorization in accordance with California law.
To take advantage of any of the foregoing rights, or if you have questions about your rights, please contact us at [email protected], or by mail at OHM Nature Vitamins, LLC, 11310 South Orange Blosson Trail, Orlando, FL 32837. We may take steps to verify your identity before responding to your request. If you exercise any of the foregoing rights, we will not discriminate against you, such as by denying you access to our products or restricting your access to products of certain pricing or quality.
Personal Information Disclosures. This section states the categories of personal information specified in California law that the Company collects and discloses:
- We collect the following categories of personal information: Identifiers and personal details, payment card and health Information associated with you, characteristics of protected classifications under California or federal law, commercial information, internet or other electronic network activity information, and visual information.
- We disclose the following categories of personal information for a business purpose: Identifiers and personal details, payment card and health information associated with you, characteristics of protected classifications under California or federal law, commercial information, internet or other electronic network activity information, and visual information.
- We do not sell your personal information, including personal information of persons under 16 years of age
Third Party Websites
Our Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.
How We Protect Personal Information
We maintain reasonable security procedures to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide through our Services. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Among other safeguards, we use Secure Sockets Layer (“SSL”) technology to help protect transmissions over the internet of your payment card data.
Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you have any questions regarding security, you can contact us at [email protected].
Cookies and Tracking
We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual basis (that is, reports of your own activity) as well as on an aggregated basis (that is, reports of all user activity or of the activity of certain users as a group).
You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the Services features.
We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Please note we do not currently support any browser based Do Not Track (DNT) settings or participate in any DNT frameworks, and we do not assign any meaning to any potential DNT track signals you may send or alter any of our data collection or use practices in response to such signals.
Our Services include Social Media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.
Updates to Our Privacy Policy
We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date those terms will be effective. We will give you advance notice of any substantive changes by email where possible, but reserve the right to make such modifications immediately if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes.
Children's Privacy
Our Services are not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with such information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
Information Collected from Individuals in the European Union
Your Rights. Under the European Union General Data Protection Regulation, you have certain rights regarding your personal information:
- Right to access your information: You have the right to confirm whether and how we use your personal information, why we use it, how long we keep it, and who we share it with. You also have the right to request a free copy of what we have.
- Right to have your information shared: You have the right to request a copy of your personal information for your personal use, including sharing with other entities.
- Right to rectify your information: If you believe that we hold personal information about you that is inaccurate, misleading, or incomplete, you have the right to request that we correct that information in our records.
- Right to request that we remove your information: You have the right to request that we remove your personal information from our records.
- Right to request that we limit use of your information: You also have the right to request that our use of your personal information be restricted.
- Right to withdraw consent: Where you provide consent to our use of your personal information, you can withdraw your consent at any time by contacting us at [email protected]. It may take us some time to process your request, but we will update your preferences within a reasonable period of time or inform you there will be a delay and explain why.
- Right to complain to a supervisory authority: Where you are unhappy with how we treat or handle your personal information, you have the right to make a complaint to the data protection supervisory authority in your home country. For example, if you live in the United Kingdom, you would contact the Information Commissioner’s Office.
If you would like to exercise any of your rights described above and submit a request, contact [email protected]. We will respond to all legitimate requests within one month. We may sometimes request additional information from you. Please note that we may not be able to fulfill your request under certain circumstances, such as when it is necessary to keep your information to complete an order or meet a legal obligation. If we cannot fulfill the request, we will notify you of the reasons why.
If you disagree with our resolution of your request, you have the right to make a complaint to the supervisory authority in your country. You may also seek to enforce this right through a judicial remedy.
Health Information. We are required by law to maintain records of our customers who report adverse reactions to our dietary supplement products. We ask for your explicit consent before collecting any information about your health or medical conditions. We will use this information only for the purposes of meeting our regulatory and legal obligations and will not share it with any third parties. You may withdraw your consent at any time by contacting us as described above.
Data Breaches. Please note that we have put in place procedures to deal with any suspected personal data breach. We will notify you and any applicable EU data protection supervisory authority of a breach where we are legally required to do so.
Cookies and Tracking Technologies. We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. The chart below explains the different types of cookies and tracking technologies and what we use them for:
| Cookie/Tracking Technology | Purpose |
|---|---|
| Cookie preference | Where you indicate a preference about cookies on our websites, this cookie will be used to remember your choice. |
| Security cookies | Where you indicate a preference about cookies on our websites, this cookie will be used to remember your choice. |
| Functionality cookies | We use these cookies to advance our legitimate interests in running a user-friendly website. [These recognize you when you return to the website. For example, they help us show the right items in your shopping cart if you start a new browsing session.] |
| Google Analytics/HotJar/Tracking | We use these cookies to advance our legitimate interests in gaining insight into how our users are interacting with our websites. These cookies are used to analyze data pertaining to our web traffic. |
| Ad cookies | We use these cookies to advance our legitimate interests in marketing relevant products to our customers. These cookies are used by our third-party ad network to adapt ads to users, improve campaign effectiveness. |
| Web beacons | We use these cookies to advance our legitimate interests in providing relevant marketing communications. We include web beacons in emails or newsletters to determine whether messages have been opened and identify the IP address of the computer on which they were opened. This information helps us customize the services we offer and measure the overall effectiveness of our online content and the products and services we offer. Web beacons also allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. |
If you wish to not have your browsing information used for the purpose of serving you ads, you may alter your advertising preferences here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Marketing and Promotions. If you have indicated that you would like to receive marketing communications from us, we may use your personal information, including your order history, the marketing preferences you tell us about, and the feedback you send us, to build a profile about you and tailor the promotions we send to you. For example, if you sign up to receive promotions from us, and we see you place an order for the same vitamins every month, we may send you special coupons for those vitamins on your birthday. If you have questions about how we use your personal information to tailor the promotions you receive, please click here or contact us at [email protected]. If you would like to change your marketing preferences or would no longer like to receive marketing communications from us, contact us at the email address above.
Data Retention. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
EU-U.S. and Swiss-U.S. Privacy Shield
We, through our parent company, The Nature’s Bounty Co., participate in and have certified our compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. The Company is committed to subjecting all personal data received from European Union (EU) member countries, and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certifications, visit the U.S. Department of Commerce’s Privacy Shield List here.
Under each Privacy Shield Framework, the Company is responsible for the processing of personal data it receives and subsequently transfers to a third party acting as an agent on its behalf when our agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless the Company is not responsible for the event giving rise to the damage. The Company complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to each of the Privacy Shield Frameworks, the Company is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by:
Email: [email protected]
Mail:
OHM Nature Vitamins LLC,
11310 South Orange Blosson Trail,
Orlando, FL 32837
